• Title Salesforce.com For Dummies, 3rd Edtion
• Author(s) Tom Wong, Liz Kao
• Publisher: For Dummies; 3 edition (August 4, 2008)
• Paperback 262 pages
• eBook Online
• Language: English
• ISBN-10: 0470318120
• ISBN-13: 978-0470318126
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Book Description

This book guides you step-by-step to give your organization maximum results from Salesforce.com.

Salesforce.com is like an assistant for your sales, customer service, and marketing efforts — one that never takes a day off and never asks for a raise. Because it’s an Internet service, you sign up and log in through a browser, and it’s immediately available. Salesforce.com For Dummies, 3rd Edition shows you how to choose the right edition of Salesforce.com, and then how to use it to:

• Prospect, manage accounts, develop contacts, and calculate forecasts
• Manage your customers and your teams, and close more business
• Analyze, migrate, and maintain your data
• Track and resolve customer service issues
• Generate and pursue more sales leads and boost your revenue
• Use Salesforce with Google AdWords and manage your Internet marketing
• Integrate Salesforce.com with ERP applications for greater value
• Make sales data available to sales reps, managers, and executives
• Follow the sales process from lead to close and see how to maximize your productivity

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• Amazon

• Sales and Marketing
• For Dummies Series
• Project Management
• Professional Careers and Job Interviews

• Salesforce.com For Dummies, 3rd Edtion ©2008 (Tom Wong, Liz Kao)
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